Customer Support

Frequently Asked Questions (FAQ)

How do I connect my EYOOSO keyboard to my computer?
Most EYOOSO keyboards support both wired and wireless connections. For wired connection, simply plug the USB cable into an available USB port on your computer. For wireless connection, plug the USB receiver into your computer and turn on the keyboard. The keyboard will automatically pair with the receiver.
What is the warranty period for EYOOSO products?
All EYOOSO products come with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects but does not cover damage caused by improper use, accidental damage, or unauthorized modifications.
How do I clean my EYOOSO gaming mouse?
To clean your EYOOSO mouse, first turn it off and disconnect it from your computer. Use a soft, dry cloth to wipe the surface. For hard-to-reach areas, use a cotton swab dipped in isopropyl alcohol. Do not submerge the mouse in water or use harsh cleaning chemicals.
Can I customize the RGB lighting on EYOOSO products?
Yes, most EYOOSO gaming peripherals support RGB lighting customization. You can download the EYOOSO software from our official website to adjust the lighting effects, colors, and brightness according to your preferences.
What should I do if my EYOOSO product is not working properly?
First, check the connection and make sure the product is properly powered. If the issue persists, try resetting the product or updating the firmware. If none of these solutions work, please contact our customer support team for assistance.

Warranty Policy

Warranty Coverage

EYOOSO warrants that its products will be free from defects in materials and workmanship for a period of 2 years from the date of original purchase. This warranty applies only to the original purchaser and is non-transferable.

What is Not Covered

  • Damage caused by improper use, neglect, or accident
  • Damage caused by unauthorized modifications or repairs
  • Normal wear and tear (e.g., keycaps, mouse feet)
  • Damage caused by environmental factors (e.g., water damage, extreme temperatures)
  • Products without a valid purchase receipt

Warranty Claim Process

  1. Contact our customer support team with your purchase receipt and product information
  2. Our support team will verify your warranty eligibility
  3. If eligible, you will receive instructions for returning the product
  4. We will repair or replace the defective product free of charge

Technical Support

Contact Support

Contact Information

  • Support Email: support@eyooso.com
  • Support Phone: +123 456 7890
  • Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
  • Address: 123 Gaming Street, Tech City

Useful Resources